InPost

SEND FROM A LOCKER NO QUEUES NO SCHEDULES

Drop off your parcel whenever you like, 24 hours a day, any day of the week.*

*Most of our Locker network operates 24/7, but if they're inside a venue, it depends on the venue's opening hours.

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Benefits of using the Locker

  • No waiting

    Open the Locker with your code, drop your package off, and you're done. In under 2 minutes.

  • Young woman walking at night in front of modern office buildings, holding a cardboard folder and a mobile phone. She's wearing a sheer blouse, jeans, and a small shoulder bag.

    Available 24/7

    Over 5,000 Lockers in Iberia. Always close when you need them.

  • You decide where it arrives

    The recipient can collect it from a Locker or a Ponto Pack.

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How does it work?

  • 1.

    Create your shipment online

    Enter the weight, dimensions, and recipient's address on our website. In just a few clicks, your label is ready.

  • 2.

    Prepare your package

    Choose a sturdy box of the right size, protect the contents with bubble wrap if it's fragile, and seal it well with packing tape.

  • 3.

    Head to your nearest Locker

    Scan the QR code or enter the PIN on the screen.

  • 4.

    Drop it off and close

    The parcel is picked up. You can track its status anytime via the app.

  • 5.

    Your recipient gets notified.

    You'll receive a code to collect it whenever it suits you.

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Real opinions from real customers

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Tips and tricks to ensure your package arrives in perfect condition

  • Choose the right box

    Use a sturdy cardboard box as close as possible to the size of the product. The more fragile the item, the stronger the packaging should be.

  • Weigh your package

    If sending under 5 kg, use a kitchen scale. For larger packages, weigh yourself with and without it, and calculate the difference.

  • Protect the contents

    Use bubble wrap or newspaper to fill empty spaces. If sending multiple items, protect each one separately before placing them together.

  • Label it correctly

    Stick the label on a flat, visible surface of the package. Make sure the barcode is not folded or damaged.

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Over 13,000 drop-off points in the Iberian Peninsula

Lockers and Ponto Packs near where you live, study, train, work, or shop.

Find your Locker or Ponto Pack

Frequently asked questions

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  • What can I send?

    InPost offers shipping services for both individuals and businesses. You can send any item that is properly packaged and not on the prohibited items list. Prohibited items include dangerous goods (explosives, flammable, toxic, corrosive, or radioactive materials), weapons and fireworks, live animals, perishable goods like food that may spoil during transit, and cash, jewelry, or high-value items if excluded by the service terms. Check the full list in the general conditions at inpost.es before preparing your shipment.

  • Where is my nearest Locker?

    You can find the nearest Locker using the search tool at inpost.es by entering your postal code or city to get a list of available Lockers in your area. InPost has over 40,000 Lockers across 9 European countries.

  • How long do I have to drop off the parcel after creating the shipment?

    You have up to 30 days from the payment date to use the label or QR code and drop off the parcel at a Ponto Pack or Locker. After this period, refunds will no longer be possible.

  • What happens if the Locker is full?

    If the destination Ponto Pack or Locker is out of service, the recipient will receive an email and SMS to choose whether to wait for it to become operational again or select an alternative point. If they don't respond or there are logistical restrictions in their area, a nearby available Ponto Pack or Locker may be automatically assigned.

  • Can I cancel or change the destination after creating the shipment?

    It depends on the timing. As long as you haven't dropped off the parcel at a Ponto Pack or Locker, you can request to cancel the shipment in your customer account, and the amount will be refunded automatically. Once the parcel is dropped off, it's not possible to change the destination Ponto Pack or Locker as the parcel is already in the delivery network.

  • How does the recipient know they have a parcel waiting?

    When the parcel arrives at the destination Ponto Pack or Locker, InPost sends the recipient a first email to inform them of the shipment and a second email or SMS to notify them that it's ready for collection. For this, it's necessary to provide the recipient's phone number and email when creating the shipment.

  • Can I send to other European countries?

    Yes. InPost offers international shipping to several European countries: France, Belgium, Portugal, Luxembourg, Netherlands, Germany, Italy, and Poland. For international deliveries, the average timeframe is 3 to 6 business days, depending on the destination. Rates and conditions vary by country and are available on the international shipping page at inpost.es.

What are you waiting for? Sending with InPost is SO EASY

  • Send now!

    You've got everything you need. Create your shipment in under 3 minutes.

    Make a shipment

  • Shipping rates

    Check prices for domestic and international shipments.

    Check prices
  • A smiling young woman exits a florist holding a cardboard box, while a man greets her from inside. On the door, there's an InPost 'Ponto Pack open' sign, and flowers and bouquets are hanging all around the shop.

    Prefer a Ponto Pack?

    You can also drop off your parcel at a Ponto Pack, and we'll handle the rest.

    See how

READY TO SEND? THIS IS FOR YOU

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KNOWING WHICH PICK-UP POINT IS CLOSEST TO YOU MAKES LIFE EASIER

Find any Locker or Parcel Point and get there easily and hassle-free with our App.

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