For international shipments tracking, please download our App(opens in a new tab) or log in (opens in a new tab)to your account
Track your parcel
Got a parcel on the way?
Track it in real time and know when it arrives
Check the status of your package in the App.
Receive a package
How can I track my order?
How can I track my order?
You can track your order using your shipment number, by accessing the tracking page. If you don't have the shipment number, you can contact the sender so they can provide it to you. The sender also has access to the order tracking.
I am waiting for a parcel. How can I find out if it has arrived at the Ponto Pack | Locker?
I am waiting for a parcel. How can I find out if it has arrived at the Ponto Pack | Locker?
InPost will send you an email or an SMS when the parcel arrives at its destination. Meanwhile, you can track your parcel using your shipping number. If you do not have the shipping number, you can contact the sender so that they can provide it to you.
How long do I have to pick up my parcel from a Pickup Point?
How long do I have to pick up my parcel from a Pickup Point?
In both Locker and Punto Pack, we keep the order at your disposal for 5 consecutive days for domestic shipments. After this period, the order will be returned to the sender (online store, seller, or private customer).
What should I do to pick up my order?
What should I do to pick up my order?
After presenting an identity document (Citizen Card, passport, driving licence) to the merchant, they will hand over your order. You will need to confirm receipt with an electronic signature.