contact us

For delivery or collection at Point Pack, the parcel can weigh up to 30 kg and its perimeter (length + width + height) must not exceed 150 cm. Additionally, the longest side must be less than or equal to 120 cm.

For delivery or collection at Locker, the maximum size allowed is 64x38x39 cm and 25 kg.

These dimensions also apply to parcels from Vinted.

Additionally, the minimum size for a parcel to be accepted in our network is the size of a label (20 cm x 15 cm). This applies to shipments within Spain and to the following countries: France, Belgium, Netherlands, Luxembourg, Portugal.

For parcels to Germany, the maximum length is 120 cm and the maximum weight is 25 kg.

For shipments to Italy or Poland, the minimum height of the parcel, including packaging, must be 191 mm; the maximum dimensions of the parcel (in mm), including packaging (height x width x length), must not exceed 39 x 38 x 64 (in cm), and the maximum weight must not exceed 25 kg.

Sending typically fragile items (crockery, porcelain, bottles, glass, etc.) is not prohibited, but InPost is not responsible for breakages; please refer to the General Terms of Sale.

We always recommend very sturdy packaging to avoid any risk.

More information about our parcel shipping service.

No, we cannot transport fresh and perishable goods or those requiring temperature-controlled packaging. However, vacuum-packed products or cans can be sent.

We deliver to the Balearic Islands and Corsica, but we do not deliver to other islands or enclaves, such as the Canary Islands, Andorra, Jersey, Guernsey, or Vatican City, for example.

If you're sending a parcel, you have two options:

Sending with a label: Print and stick the label on your parcel, then go to one of our Lockers and follow the instructions on the screen.

Sending without a label: Take your parcel directly to one of our Lockers and follow the instructions on the screen to complete the shipment without needing a label. We’ll handle the rest. If you choose this option, it’s a good idea to write the order number on the outside of the parcel.

Keep in mind that the maximum size allowed in a Locker cannot exceed 60x40x30 cm or 20 kg. The selected compartment will open, and you can place the parcel inside. The parcel must fit without forcing the compartment; please don’t try to squeeze it in, as both the parcel and the compartment could be damaged.

We do not provide packaging materials. You can print labels on white paper and stick them on the parcel or use a label holder. The label format is A4.

Now we offer a service where you can send your parcels without printing labels. If you prefer to print labels yourself, you can do so on regular white paper and stick them on your parcel or place them in a label holder.

All goods covered by national, European, and international regulations on dangerous goods (hazardous substances classified under the ADR agreement - Road Transport of Goods, classes 1 to 9) are prohibited, including, but not limited to, explosives, ammunition, gases, flammable materials, radioactive, toxic, or corrosive substances, and all items that, by their nature or packaging, could pose a danger to human health, transportation safety, the environment, vehicles, or damage other transported parcels.

It is prohibited to send goods that may soil, items contrary to labor legislation, and/or those that, by their nature or packaging, could harm InPost employees or damage InPost equipment.

Internationally, in addition to the elements covered by the mentioned restrictions, shipments requiring InPost to obtain a special license or authorization for transport, import, or export cannot be accepted.

You should use a closed, sufficiently large, and sturdy package capable of protecting the parcel's contents. The packaging and article protections must meet transportation requirements, industrial handling, and adhere to good packaging practices.

If the packaging is larger than the item it contains, we recommend filling empty spaces with crumpled paper or bubble wrap to secure the item in place and prevent movement during transport.

No. When leaving a parcel in a Locker, each parcel must have its own unique label and be placed in separate compartments to avoid loss.

When you drop off your parcel at one of our Point Packs, the merchant will scan the barcode on your parcel's label, and shortly after, you’ll receive an admission confirmation email with a direct link to track your shipment.

InPost will do its best to deliver parcels within an average of 3 business days from receipt at the Point Pack | Locker in Portugal.

Similarly, for international deliveries to Point Pack | Locker or home (first delivery attempt), InPost will do its best to deliver parcels within an average of 3 to 6 business days depending on the destination.

If a parcel admitted to our network does not comply (dimensions, packaging, weight, etc.), it will be returned to the originating Point Pack | Locker. InPost cannot refund any payment, as the admission and transportation services to our Agency will have already been performed.

When searching for a Point Pack | Locker using the recipient's postal code, the list of points is displayed in ascending order of distance from the center of the entered postal code.

A Locker is a self-service parcel delivery solution that lets you pick up, send, and return parcels securely 24/7.

Yes, you can send parcels abroad with InPost.

The most economical shipping method is via Point Pack to France, Belgium, Portugal, or Luxembourg.

Prefer to send directly to the recipient’s home? That’s possible too. Our carriers deliver to Germany, Austria, Belgium, France, Luxembourg, Netherlands, Portugal, Italy, and Poland.

If you’ve made a sale on Vinted, you can also send Vinted parcels to France with InPost.

International parcel retention periods:

• Germany: Point Pack 7 days
• Poland:Locker 48h · Limited hours building Locker 48h · Point Pack 48h
• France: Locker 5 days · Limited hours building Locker 5 days · Point Pack 5 days
• Italy: Locker 3 days · Limited hours building Locker 3 days · Point Pack 3 days
• Spain: Locker 5 days · Limited hours building Locker 5 days · Point Pack 5 days
• Belgium: Locker 5 days · Limited hours building Locker 5 days · Point Pack 5 days
• Luxembourg: Locker 5 days · Limited hours building Locker 5 days · Point Pack 5 days
• Netherlands: Locker 5 days · Limited hours building Locker 5 days · Point Pack 5 days

For delivery or collection in a Locker, the maximum size allowed is 64x38x39 cm and 25 kg.

All Lockers are sturdy, equipped with 3 CCTV cameras and LED lighting. Regular maintenance ensures they’re in perfect condition. Lockers are automated and can only be accessed using codes sent exclusively to the recipient.

With InPost, you can send parcels through our Point Pack | Locker network with complete security.

We choose Locker locations to fit into daily life and make pickups easy for our customers in convenient spots. Generally, you’ll find them outside supermarkets, train stations, local shops, and service areas.

Find the nearest Locker to your location in our extensive Point Pack | Locker network.

If the customer decides to use the suitcase as the only packaging element, they will fully assume responsibility for any external damage that may occur during transport, including scratches, dents, breaks, or deterioration of wheels, handles, zippers, or other protruding elements.

To ensure suitcases arrive in perfect condition, we strongly recommend using transparent film or some shrink-wrap material that completely covers the suitcase’s surface, especially reinforcing the most exposed areas.

Additionally, it’s mandatory to correctly place the shipping label provided by InPost in a visible and securely adhered location. We also recommend including a supplementary label with the sender’s contact details (full name, phone number, and email address). The customer must ensure both labels are firmly attached and cannot come off during transport.

A fixed insurance of €25 (VAT included) is included in the shipping price. At checkout, you also have the option to choose a higher compensation level with an adjusted rate.

Shipping to the Balearic Islands is included in the 'Spain' rate, with no additional cost.

You can view all shipping rates on our website in the 'Send a parcel' section. Within this section, you’ll find the 'Rates' tab with all the information.

Parcel shipping is charged based on its actual weight. Payment is made when creating the label using a prepaid account, bank card, or PayPal. The total cost of your shipment (shipping fees + optional insurance + VAT) will be shown at checkout and then deducted from your prepaid account.

You can check your account balance in your profile under the 'prepaid account' section, or directly from 'my profile' in the menu.

You can top up your account by paying the amount you want using a Bank Card (Visa, Mastercard) securely through our partner Verifone e-commerce (Paybox), or via your PayPal account. This operation cannot be done by transfer or direct debit.

You can choose any amount to top up your account, with no minimum or maximum limits. The amount will be credited to your account and can be used whenever you want. The topped-up amount is available at any time and has no expiration date.

You have 30 days from the top-up date to cancel it from your profile in the 'My Orders' tab, provided you haven’t used part of the top-up. If the 30-day period has passed or you’ve used part of the topped-up amount, you must request a refund directly in the 'my prepaid account' section.

You can request a refund for your prepaid account balance directly from the 'my prepaid account' tab by filling out the form. At the bottom, you’ll find the button 'request refund for my prepaid account balance.' This process does not incur any cost.

You can add extra insurance right before the payment step at checkout, after placing your shipment in the shopping cart. These compensation levels cover loss or damage noted during transport and include shipping costs.

If you can’t validate the creation of a shipment, check the completed fields or if the entered address exceeds the maximum length of 32 characters.

You have up to 30 days from the payment date to use a label for a shipment and admit it to a Point Pack | Locker.

The recipient card is used to locate a parcel whose label has come off or been removed during transport. Sometimes, our logistics teams find parcels without labels, making it impossible to identify the recipient. Simply cut out and insert the 'RECIPIENT CARD' section inside the parcel before closing it, so our teams can locate the recipient and deliver the parcel.

No, it’s not mandatory, but we recommend printing the recipient card and placing it inside the parcel before closing it. If the exterior label comes off or gets damaged, this card will allow our logistics team to identify the recipient and complete the delivery correctly.

It’s not possible to modify a label once created; however, if you made a mistake when generating the shipping label, you have up to 30 days from the payment date to cancel a label that hasn’t yet been admitted into our network. To do so, go to your profile / my orders and, by clicking the magnifying glass, access the 'refund' option. The refund will be processed within 24 hours to your account. Then, you can create the labels again with the correct information.

No problem, you’ll find your labels on the 'my profile' page. You have two options: print the label yourself or use our label-free shipping service.

You have up to 30 days from the payment date to cancel a label that hasn’t yet been admitted into our network. To do so, go to your profile / my orders and, by clicking the magnifying glass, access the 'refund' option. The refund will be processed within 24 hours to your account (whether PayPal, bank account, or prepaid account, depending on the payment method used). Then, you can create the labels again with the correct information.

Yes, you have up to 30 days from the payment date to cancel a label that hasn’t yet been admitted into our network. To do so, go to your profile / my orders and, by clicking the magnifying glass, access the 'refund' option. The refund will be processed within 24 hours to your account.

You should check if you have the latest (free) update of the 'Adobe Acrobat Reader' program, which is used to open the PDF file and print the label. If the problem persists, we recommend trying another PDF file reader, such as Foxit Reader, which has a free version.

After making the payment, you can choose to download the label or download the QR code. If you want to send without a label, select the QR option. Locate your nearest locker to send your parcel using the interactive map. Once in front of the locker, select the 'Send a parcel' option and scan the QR code on the scanner. Next, you’ll need to choose your parcel size: extra small, small, medium, or large.

You can find the tracking number for your parcel in My Profile, under the My Shipments section.

You can find your invoices in the My Profile section, under My Orders.

InPost reserves the right to correct any errors or incorrect indications of a shipment’s weight based on measurements from regularly calibrated devices. In case of weight discrepancies, the tariff difference will be charged to the customer, along with an administrative fee of €15 (VAT included). The amount owed is in your cart; simply pay it using a bank card, PayPal account, or your prepaid customer account.

You can change your email address or password in My Profile, under the 'My login settings' section.

To update your address, go to My Profile, under the 'My billing address' section, and click the pencil icon.

Just click on the 'Forgot your password?' link on our website’s homepage, and you’ll receive an email to reset your password. If you haven’t received it, check your spam or junk mail folder.

You can create your account by clicking on the account creation link. You’ll need to enter a valid email address and choose a password with at least 6 characters, including two numbers or special characters (! ? / # $ ...).

You can delete your account from your Profile on our website or via the mobile app.

On the website: log in to your account ➡️ 'My profile' ➡️ 'My login settings' ➡️ 'Delete my account'

Via the mobile app: open the InPost mobile app and go to the 'Account' tab ➡️ 'Settings' ➡️ 'Delete my customer account'

If you delete your InPost account, it will be immediately and irrevocably closed on both the website and the app. You won’t be able to access your account data again, and you’ll lose your history and tracking data for your orders.

Note: you won’t be able to delete your InPost account if your account balance isn’t zero. If you have a positive balance, you can purchase shipping labels with the remaining amount or request a refund to your bank account. If you have any outstanding payments, you must settle them from your profile.

A Locker is a self-service parcel delivery solution that lets you pick up, send, and return parcels securely 24/7.

With our Locker service, you can easily send gifts to family or friends. You can also manage returns and shop at your favorite online stores, like Vinted or Zara.

InPost Lockers are located in places that fit into daily life, making it as easy as possible for you to access your parcels.

The maximum size allowed in a Locker cannot exceed 64x39x39 cm or 25 kg.

All Lockers are sturdy, equipped with 3 CCTV cameras and LED lighting. Regular maintenance ensures they’re in perfect condition. Lockers are automated and can only be accessed using codes sent exclusively to the recipient.

With InPost, you can send parcels through our Point Pack | Locker network with complete security.

We choose Locker locations to fit into daily life and make pickups easy for our customers in convenient spots. Generally, you’ll find them outside supermarkets, train stations, local shops, and service areas.

Find the nearest Locker to your location in our extensive Point Pack | Locker network.

To pick up a parcel from one of our compartments, simply use the 6-digit PIN you received via email and/or SMS and follow the instructions on the screen. Once you enter your PIN, the compartment containing your parcel will open, and you can retrieve it. Since most Lockers are located outdoors, you can pick up your parcels 24/7.

Once you enter your PIN, the compartment containing your parcel will open, and you can retrieve it. Since most Lockers are located outdoors, you can pick up your parcels 24/7.

If you're sending a parcel, you have two options:

Sending with a label: Print and stick the label on your parcel, then go to one of our Lockers and follow the instructions on the screen.

Sending without a label: Take your parcel directly to one of our Lockers and follow the instructions on the screen to complete the shipment without needing a label. We’ll handle the rest. If you choose this option, it’s a good idea to write the order number on the outside of the parcel.

Keep in mind that the maximum size allowed in a Locker cannot exceed 60x40x30 cm or 20 kg. The selected compartment will open, and you can place the parcel inside. The parcel must fit without forcing the compartment; please don’t try to squeeze it in, as both the parcel and the compartment could be damaged.

No. When leaving a parcel in a Locker, each parcel must have its own unique label and be placed in separate compartments to avoid loss.

If, upon receiving your parcel, you notice any obvious and visible damage, it’s important to notify us within the first 24 hours after delivery.

To help us process your claim as quickly as possible, we’ll need:

• Photos of the product clearly showing the damage.

• Photos of the packaging, both inside and outside.

If the damage isn’t immediately visible and you discover it after opening the parcel and checking its contents, you should file a claim within 7 calendar days of delivery.

To help us assist you and handle the case properly, we’ll need:

• Clear photos of the opened product showing the damage in detail.

• Images of the packaging, both inside and outside.

• A detailed written description specifying what the parcel contained, listing the items you received and, if applicable, those missing.

If you receive a parcel that doesn’t match your order, it’s important to notify us within 7 calendar days of delivery. To help us analyze the case and provide a solution quickly, we’ll need you to send us:

• Photos of the packaging clearly showing the shipping label.

• Images of the parcel and the product received, to identify the type of item you received.

• If you notice overlapping or additional labels, it’s crucial to include detailed photos of all of them, as they help us track the swap or shipping error.

If, when you go to the Locker, your parcel isn’t in the assigned compartment, you should report it within 24 hours of the registered delivery. To help us analyze the case, we’ll need you to send us:

• A photo of the compartment where the parcel should have been deposited.

If your order takes more than 5 days from when you received the shipping notification, you can file a claim for delay. Remember that this claim must be submitted within 21 days from when the order is available in the Locker, at the pickup point, or delivered to your home.

Additionally, if 30 days pass since the shipping notification and you still haven’t received the order in the Locker, at the pickup point, or at your home, you can process the claim as a total loss.

Some claims may arise from other reasons not included in the usual categories. In these cases, a specific timeframe will apply, depending on the type of issue.

You can submit these types of claims through the available customer support channels, and we’ll guide you on the steps to follow depending on the case.