InPost: betting on innovation and sustainability

At InPost, we have been, on the one hand, witnesses to, and on the other, active participants in, an unprecedented transformation in the logistics industry. Since our founding, back in the somewhat distant year of 2006, we have sought to lead the way toward a more efficient and responsible future in everything related to parcel transport in Europe.

Constantly adapting to the changes and demands of the markets, and with a permanent focus on innovation and environmentalism, our journey has been guided by the advanced technologies currently available and by sustainable practices, continually redefining what it means to deliver and receive parcels in today's world.

From the outset, we defined our mission clearly: to transform logistics in order to simplify the lives of the people and businesses that rely on us. We understand that technology and automation are essential to our growth and efficiency, which led us to digitalize the way we operate.

These changes encompass many aspects, from how we manage business shipments to an advanced tracking system, and result in the optimization of our internal processes and the improvement of our customers' experience.

This also includes the continued expansion of our hybrid network of points, made up of Pack Points, which are pickup points located in retail stores, and smart lockers, which we call Lockers. If you would like, or know someone who would like, to turn their store into a Pack Point or install a Locker, do not hesitate to get in touch with us.

Our commitment to sustainability in logistics has been one of our main driving forces from the beginning. With more than 60,000 pickup points in 9 European countries (and around 10,000 in the Iberian Peninsula), we have established a more ecological operating model than conventional parcel deliveries. By grouping orders, which are sent to a single point, we help reduce traffic in cities, noise pollution, and the amount of CO2 generated. We are committed to the 2030 Agenda, with the aim of reducing carbon dioxide emissions to zero by 2040.

Beyond the fundamental issue of the carbon footprint, we seek to encourage and facilitate other positive ways of benefiting the planet, such as recycling packaging materials, reselling products through digital commerce, and focusing on local commerce. We believe that everyone, as citizens and as businesses, should be part of the solution.

Our dedication to the concept of sustainability has positively influenced every aspect of our business model, ensuring that our operations not only respect the environment but also meet efficiency goals. It is this focus that allows us to fulfill our responsibilities toward all the people who place their trust in us, as well as contribute to establishing new trends and practices in the sector.

The popularity of digital commerce has transformed delivery expectations and the quality of transport services. At InPost, we have sought to adapt our logistics solutions to meet these demands, offering an innovative service that ensures fast and secure deliveries.

For example, the introduction of Lockers, a shipping service to smart lockers available 24 hours a day, allows the recipient to collect their parcel at any time, independently, without needing any assistance. This has resulted in a new and useful option, increased satisfaction among many customers who prefer this method, and even a potential reduction in waiting time for delivery. Pack Points are an equally agile and ecological way to send parcels, although they are only available during the point's opening hours. Our logistics solutions aim to improve the experience of senders and recipients, optimizing the supply chain of e-commerce businesses.

We invite you to discover how our commitment to innovation and sustainability can revolutionize the way you send and receive parcels. Join us on this journey toward a future in which efficiency and respect for the environment go hand in hand. Visit our website to learn more about us.