I don't have the code or PIN for InPost collection: where to find it and what to do

You have arrived at the Locker or Pack Point ready to collect your parcel, but there is a small problem: you cannot find the code. Do not worry, there are a few things you can try.

In this guide, we will explain where to find your InPost collection code or PIN, the difference between the various notifications you receive, and what to check if the code does not appear or does not work.

Quick summary

To collect a parcel from an InPost Locker, you need the 6-digit PIN sent to you by email and/or SMS. If you cannot find it, first check your messages, email, spam folder, app or shipment tracking. If the parcel is at a Pack Point, follow the instructions you received and present the requested documentation at the store.

What is the InPost collection code or PIN?

The collection code or PIN is the key that allows you to prove that you are the person authorised to collect the parcel. For Lockers, a 6-digit PIN received by email and/or SMS is generally used. Entering the PIN on the Locker screen opens the compartment containing your parcel.

At Pack Points, the process may vary depending on the type of shipment. In some cases, you simply need to follow the instructions received and confirm collection with the staff at the point.

Where to find the collection code

• In the email notification that your parcel has arrived.
• In the SMS you receive when the parcel becomes available for collection.
• In the app or tracking area, if the shipment is linked to your account or order.
• On the store or marketplace platform where you made the purchase.
• In your mobile phone notifications, if you have alerts enabled.

What to check if you do not have the code

1. Confirm that the parcel is already marked as available for collection. If it is still in transit, the code may not yet be active.
2. Check the SMS and email linked to the order. Also check your spam, promotions and junk email folders.
3. Search for “InPost”, “code”, “PIN”, “Locker” or the store name.
4. Make sure that the phone number and email address provided when making the purchase or creating the shipment are correct.
5. If you bought from an online store, log in to your account and review the order details.
6. If you still cannot find it, check the tracking information using the shipment number and destination postcode.

What to do if the code does not work at the Locker

If you are standing in front of the Locker and the code does not work, first make sure you have selected the correct option on the screen. Enter the full PIN without spaces, and confirm that it corresponds to the parcel you want to collect.

1. Confirm that you are at the correct Locker.
2. Make sure the parcel is still within the collection period.
3. Check whether you have received a new alert with a different code or a different assigned point.
4. If the Locker does not respond or open, contact customer support and provide the tracking number.

What to do if you are at a Pack Point

At a Pack Point, follow the instructions received with the arrival notification. The store may ask you for an identity document or proof of delivery, depending on the type of shipment. If you do not have the code or the information is incorrect, do not try to force collection: review the tracking information and contact us so that we can help resolve the issue.

When to contact customer support

Contact us if your parcel appears as available but you have not received a code, if the PIN does not open the Locker, if the indicated point does not match the notification, or if tracking shows a status you do not understand. Have your tracking number, the associated email address or phone number, and the point where you are trying to collect the parcel ready.

Frequently asked questions

Where can I find the InPost collection code?

You will usually receive it by email and/or SMS when the parcel is available. You can also check the app, tracking, or the store platform where you made the purchase.

Can I collect a parcel from a Locker without the PIN?

To open a Locker, you need the corresponding code or PIN. If you do not have it, check the notifications and tracking before going to the point.

What should I do if the PIN is not working?

Make sure you are at the correct Locker, that the code corresponds to the shipment in question, and that the parcel is still available. If it still does not work, contact customer support.

Can the tracking number be used to open the Locker?

No. The tracking number is used to check the parcel's status. To open the Locker, you need the collection code or PIN.

Collecting your parcel starts with having the right notification

When you receive the collection code, save it, check the tracking before going to the point, and make sure you are at the right Locker or Pack Point. This way, you can collect your parcel quickly and easily.