I did not receive the InPost shipment confirmation email: what to check

You prepared your shipment, made the payment or managed the process online, and are waiting to receive the confirmation email. But some time passes, you check your inbox and nothing. Before assuming that the parcel has been lost in digital limbo, it is a good idea to carry out a few simple checks.

In this guide, we will explain what to review if you have not received the InPost shipping confirmation email, how to find your tracking number and when to contact us. The aim is for you to be able to confirm that the shipment was created correctly and track it without wasting time.

Quick summary

If you have not received the confirmation email, first check your spam, promotions and junk folders, and make sure that the email address provided when creating the shipment is correct. You can also check whether you received an SMS, review your account or check the tracking information if you already have the tracking number.

When creating or sending a parcel, the confirmation may include important information, such as the tracking number. This number is essential because it allows you to check the status of the parcel and confirm whether it has already been registered in our network.

What may be included in the confirmation email

The exact content may vary depending on the type of shipment, the store or the platform on which it was created, but the confirmation normally serves to ensure that the shipment has been registered and to make tracking easier.

In the email message, you may find:

• Tracking number or shipment reference.
• Basic information about the parcel or selected service.
• Details of the selected Pack Point or Locker.
• Instructions for dropping off, tracking or checking the shipment.
• QR code or label alerts, depending on the method selected.

What you should check if you do not receive the confirmation email

1. Check your spam, junk, promotions or notifications folders. Sometimes, the email is hidden in these folders.
2. Check that the email address entered is correct. One different letter can send the confirmation somewhere else.
3. Search for terms such as "InPost", "tracking", "shipment" or the name of the store, if the shipment comes from an e-commerce business.
4. Check whether you received an SMS. In some cases, we also send important information by text message.
5. If you created the shipment from your account, log in to your profile and check the orders or shipments section.
6. If the shipment was managed by a store or marketplace, also check that platform's app or orders section.

How to check whether the shipment was created correctly

The easiest way is to check whether you have a tracking number. With it, you can access the tracking tool and check the status of the parcel. At InPost, tracking allows you to view shipping information by entering the tracking number and the destination postcode.

If you have not received this number yet, it does not necessarily mean there is a problem. The email may take a little while, it may be in a secondary folder, or the confirmation process may depend on the platform on which the shipment was created.

Difference between a confirmation email and a recipient notification

Not all alerts serve the same purpose. In this case, the email confirming the creation or management of the shipment is entirely different from the notification that the recipient receives when the parcel arrives at the Pack Point or Locker.

When to contact customer support

Contact us if you cannot find the email in any folder, if you do not have a tracking number, if the shipment does not appear in your account or if you notice an error in the details. To help us resolve the issue, have the email address you used, the associated phone number, the approximate date on which the shipment was created, and any proof of payment or screenshot of the transaction to hand.

Checklist before getting in touch

1. I checked my spam, promotions and junk folders.
2. I searched for "InPost" in my email.
3. I checked whether I received an SMS.
4. I checked my account or the platform where I created the shipment.
5. I have the email address, phone number and shipment creation date ready to hand.

Frequently asked questions

Why did I not receive the InPost confirmation email?

This may happen because the email is in a secondary folder, the email address provided contains an error, there is a temporary delay, or the confirmation is managed by the store or platform where the shipment was created.

Can I track the parcel if I do not have the email?

Yes: if you have the tracking number, you can check the status of the shipment using the tracking tool. If you do not have it, check your account, SMS messages or contact the sender or us, depending on the situation.

Is the confirmation email the same as the collection notification?

No. The confirmation email is related to the creation or registration of the shipment. The collection notification is sent when the parcel becomes available at the Pack Point or Locker.

What details do I need to request assistance?

The email address used, phone number, approximate date on which the shipment was created, proof of shipment (if you have it), and any reference related to the order or parcel.

Keep better control of your shipments from the first notification

The confirmation email helps you locate your shipment from the very beginning, but if it does not arrive, there are several ways to check what happened. Review your email folders, look for the tracking number and check the status of the parcel. If you need help, InPost can provide guidance, using the shipment details, to ensure everything goes as planned.