How to create an InPost shipment correctly: details, payment, and confirmation

Creating a shipment may seem simple: provide the details, wrap the parcel, go to the drop-off point, pay, and you're done. But, as with almost everything in the digital world, a small oversight can end with "where is the confirmation?". That is why it is worth reviewing every step before finalising.

In this guide, we will show you how to create an InPost shipment correctly, which details you should check, how to confirm payment, what to keep afterwards, and what to do if you spot an error before dropping off the parcel.

Quick Summary

To create an InPost shipment correctly, review the sender and recipient details, the parcel size, the selected Pack Point or Locker, the payment method, and the final confirmation. If you make a mistake or change your mind before handing over the parcel, check the options available in your account or contact us.

What details do I need to create a shipment?

Before you begin, prepare the basic information. This will prevent delays, errors, and last-minute rushes to find the postcode.

1. Sender's first and last name.
2. Recipient details.
3. Contact email address and phone number.
4. Postcode and drop-off or collection point.
5. Approximate parcel dimensions and weight.
6. Contents that are permitted and properly packaged.
7. An available payment method.

How to create a shipment step by step

1. Go to our website to create the shipment.
2. Enter the sender and recipient details.
3. Select the shipment type and check the dimensions and weight.
4. Choose the Pack Point or Locker that is most suitable for the shipment.
5. Review the summary before paying. This is the screen where you should check all the fields again.
6. Make the payment using the available method.
7. Keep the confirmation, tracking number, and QR code or label, if applicable.
8. Prepare the parcel and drop it off at the chosen point, following the instructions provided on site.

What to check before paying

A prior check is the best way to avoid problems. Before confirming the shipment, make sure that the details are correct and that the parcel complies with the terms of service.

How and when is payment confirmed?

Payment is processed during the shipment creation process. Once it has been completed successfully, you should receive confirmation and the information needed to track or drop off the parcel.

If the page does not confirm the payment, do not give up straight away. Check whether you have received an email or SMS, or whether the shipment appears in your account. If you have been charged but received no confirmation, keep the receipt to contact customer support.

What to do if you have made an error in the details

If you spot an error before dropping off the parcel, check the options available in your account or in the area where you created the shipment. In some cases, if the shipment has not yet entered the network, cancellation or refund options may be available, depending on the applicable terms.

We do not recommend dropping off a parcel if you know the details are incorrect. It is better to check first than to try to correct it once the shipment is already in transit.

What to do if you cannot validate the shipment creation

• Check that all mandatory fields have been completed.
• Make sure that the phone number and email address are correct.
• Make sure that the parcel complies with the size and weight limits.
• Try refreshing the page or using a different browser if you encounter a technical error.
• Check the payment method.
• If the problem persists, contact us, with a screenshot of the error and the basic shipment information.

What to keep after creating a shipment

Once the shipment has been created, keep everything you need until the parcel reaches its destination. There is no need to print everything, as the process is digital, but it is a good idea to keep the key information.

1. Tracking number.
2. Confirmation email or SMS.
3. QR code or label, if applicable.
4. Proof of payment.
5. Proof of drop-off when leaving the parcel at the point.

Common mistakes when creating a shipment

• Entering the email address or phone number incorrectly.
• Choosing a collection point that is not suitable for the parcel size.
• Not checking the size and weight before paying.
• Closing the page before saving the confirmation.
• Handing over the parcel knowing that the details are incorrect.
• Not saving the tracking number.

Frequently Asked Questions

What details do I need to send a parcel?

Generally, you will need the sender's and recipient's contact details, the parcel information, the chosen collection point, and a payment method.

What should I do if I made an error when creating the shipment?

Make sure that the parcel has not yet been dropped off and check the options available in your account. If you cannot resolve the issue, contact customer support before dropping off the parcel.

What should I do if I have not received confirmation?

Check your email, SMS messages, spam folder, and account. If you have been charged or have any questions, keep the receipt and contact us.

What should I keep after creating the shipment?

Tracking number, confirmation, QR code or label, proof of payment, and proof of drop-off.

Creating the shipment correctly saves you time later

A well-started shipment begins long before you drop off the parcel. Reviewing the details, payment, chosen point, and confirmation helps you avoid hassle and track your shipment from the very start. With InPost, the clearer everything is from the outset, the smoother the experience will be until delivery.