RETURN YOUR PURCHASES THE SIMPLE WAY IT'S HANDY
Returning your online purchases with InPost is as easy as buying them. With our hybrid network of Lockers and Ponto Pack, you can handle returns at your own pace. Choose when and where!
How to return a package with InPost?
Returning a package with us is as easy as receiving it. Follow these steps and you're done!
1.
Select the store
Make your return on the store's website where you made your purchase in just a few clicks.
2.
Choose InPost
Select our hybrid network of Lockers or Ponto Pack as your preferred return method.
3.
Label or QR
Already have a return label? Stick it on the package. If not, some brands provide a QR code to scan directly at the Ponto Pack. No printing needed!
4.
Prepare your package
Securely prepare your package and remove any old labels. Ready to return!
5.
Drop-off at a Locker or Ponto Pack
Just take your package to the nearest Ponto Pack or Locker. We'll handle the rest!
Why is InPost your best choice for online purchase returns?
At InPost, we make your returns quick, convenient, and tailored to you. Here's why we're your best option!
Total flexibility
Our Lockers are available 24/7, and if you prefer, Ponto Pack locations have extended business hours so you can always find one nearby.
An unbeatable hybrid network
With over 14,000 Ponto Pack and Lockers in Spain and Portugal, you'll always have a spot close by to return your purchases.
Simplicity guaranteed
Manage your return in just a few steps.
Frequently asked questions
How much does it cost to return a package with InPost?
The cost is set by the store where you made your purchase. The good news? Many brands offer free returns using our network.
How do I find my nearest Ponto Pack or Locker?
Super easy! Use our online search tool and find the nearest and most convenient Ponto Pack or Locker for you in minutes.
How long does it take for my return to be processed?
Once you drop off your package, it usually takes 48 to 72 hours to reach the store. The refund time depends on the online store's policy.
READY TO SEND? THIS IS FOR YOU
Subscribe to our newsletter and get 10% OFF your next shipment.
KNOWING WHICH PICK-UP POINT IS CLOSEST TO YOU MAKES LIFE EASIER
Find any Locker or Parcel Point and get there easily and hassle-free with our App.