COLLECT IT YOUR WAY
Everything you need to know before picking up your parcel: the difference between a Locker and a Ponto Pack, how we notify you, and what you need to collect your parcel.
How does it work?
1.
Your parcel arrives at the point
The courier drops your parcel at the Locker or Ponto Pack you selected during checkout. You'll get a notification as soon as it's ready.
2.
We notify you right away
We’ll send you an email and/or SMS with your 6-digit PIN and the exact address of the collection point. You can also find it in the InPost app.
3.
Head over whenever you like
Lockers are available 24/7. Ponto Packs follow business hours, so check their schedule before heading out to avoid a wasted trip.
4.
Pick up your parcel
At the Locker: enter your PIN on the screen, and the locker will open automatically. At the Ponto Pack: show your PIN to the staff.
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Find a LockerLocker: collect anytime
Lockers are smart lockers available 24/7. All you need is your 6-digit PIN or QR code. Perfect for a packed schedule.
Find a Ponto PackPonto Pack: collect in your neighborhood
Ponto Packs are local businesses in your area—shops, kiosks, or newsstands—that store your parcel and hand it over at the counter with your PIN and ID/NIF.
Download the appYour PIN code
Once your parcel arrives at the collection point, you’ll receive a 6-digit PIN via email and/or SMS. You can also find it in the InPost app. Keep it handy before you go.
See FAQs(opens in a new tab)You have 5 days to collect it
Once your parcel is ready, you have 5 calendar days to pick it up. If you don’t collect it within that time, it will be automatically returned to the sender.
Over 13,000 drop-off points in the Iberian Peninsula
Lockers and Ponto Packs near where you live, work, or shop.
Frequently asked questions
How do I know my parcel is ready for collection?
You’ll receive a notification via email and/or SMS as soon as your parcel arrives at the Ponto Pack or Locker. The same message will include your 6-digit PIN and the exact address of the collection point. You can also enable notifications in the InPost app to get them directly on your phone.
How long do I have to collect my parcel?
You have 8 calendar days from the notification that your parcel is ready. After this period, the parcel will be automatically returned to the sender.
What do I need to bring to collect from a Ponto Pack?
Your PIN or QR code and, in most cases, your ID or NIF to verify your identity and sign for the parcel. We recommend always bringing it to avoid any issues.
What do I need to collect from a Locker?
Just the 6-digit PIN or QR code you received via email or SMS. No additional documentation is needed—it’s a fully self-service process at the Locker screen.
Can I collect my parcel at any time?
Most Lockers are open 24/7; Ponto Packs follow business hours. In both cases, we recommend checking the opening hours on our map, app, or website.
What if the locker doesn’t open with my PIN?
Check if you’re entering the correct PIN and that the collection period hasn’t expired. If the issue persists, contact InPost customer support via the website, app, or phone.
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Remote opening of your Locker
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